Frequently Asked Questions
Your Common Questions
Answered Reliably
Save on the costs of soap, water, and energy with our services, giving you more freedom to enjoy what matters most. We offer clear and affordable pricing to fit your needs.
Your First Order!
How do I place my first order?
You can place your first order through our website or by contacting us directly on WhatsApp. Just provide your details and schedule a pickup or drop-off time that suits you.
What should I include in my first order?
Include any laundry items you want cleaned, from everyday wear to specialty items such as linens, suits, or delicate fabrics.
Do you offer discounts for the first order?
Yes, we often have special promotions for new customers. Check our website or WhatsApp us for the latest discounts.
Do you offer pick-up and delivery services?
How long does the first order take?
Can I customize my cleaning preferences for the first order?
Yes, you can provide specific instructions for each garment, such as stain treatment, preferred detergents, or ironing preferences.
How do I pay for my first order?
Payment can be made via cash on delivery or through online payment options. We’ll provide all the payment details once your order is confirmed.
Do I need to separate my laundry items?
No need to worry about separating your laundry. Our team will sort items based on fabric type and color to ensure the best cleaning results.
What areas do you serve for the first order pickup?
We offer service across multiple locations in Doha. Please check our website or contact us on WhatsApp to confirm if your area is covered.
Dry Cleaning
What items can be dry cleaned?
Dry cleaning is ideal for delicate fabrics like silk, wool, and cashmere, as well as formal wear, suits, and specialty garments that require special care.
How often should I dry clean my clothes?
It depends on the type of garment and how often it's worn. Suits and formal wear may require dry cleaning after every few wears, while less frequently worn items can be cleaned seasonally.
What is your dry cleaning process?
Our dry cleaning process involves using high-quality solvents and advanced equipment to gently clean and preserve your garments without the use of water.
Are your dry cleaning methods eco-friendly?
Yes, we use environmentally friendly solvents and processes to ensure that your clothes are cleaned safely and sustainably.
Wash, Tumble Dry & Fold
What if my clothes get damaged during dry cleaning?
We take great care with every item. However, if there is any damage, we offer reimbursement up to a specified value per item. Please refer to our policy for more details.
Can you remove tough stains from my clothes?
Yes, our skilled team uses specialized techniques and high-quality solvents to treat and remove tough stains. However, stain removal success depends on the fabric type and stain age.
What should I do if a stain appears after my clothes have been dry cleaned?
If you notice a stain after the dry cleaning process, please let us know as soon as possible. We'll re-clean the garment at no extra cost to ensure it's in perfect condition.
Do you offer a service for cleaning specific fabric types, such as silk or wool?
Yes, we have specialized processes tailored for delicate fabrics like silk, wool, cashmere, and more. Our team uses fabric-appropriate cleaning methods to protect and maintain the quality of your garments.
Ask Your Question
We’re excited to assist you in creating and maintaining a clean, healthy environment that’s both enjoyable and functional.